Focused Learning Basics
Focused Learning for Sales
Focused Learning for Management
Focused Learning for Customer Service
Focused Learning for Personal Productivity

Focused Learning Basics
The right business learning solution, fast!

Content Overview: Basic Needs Analysis Targeted Short "Learning Bursts" Manager-Led "Single Point Lessons" Values in the Workplace Training Web Page Support TLC-provided Administration

Content Description

Basic Needs Analysis
A high level assessment to ensure we understand the company structure, the goals, the culture, the employees and the performance requirements to achieve the business outcomes. This allows us to make recommendations for training within the flexible scope of the Focused Learning series.

Targeted Short "Learning Bursts"
Learning Bursts targeted specific needs with the right tools to put the learning to use immediately. A broad selection of subjects assures that key needs are addressed.

Manager led "Single Point Lessons"
Single Point Lessons are led by your managers and supervisors and can be incorporated in regularly scheduled staff meetings, so they take little time (30-60 minutes), are easily taught, and have immediate benefits. Values in the Workplace Training

Organizations function according to prescribed values. When individuals align personal and organizational values they are free from internal conflict and can devote their efforts toward the success of the organization and their own development; this alignment is key in high performing organizations.

Web Page Support
THINQ Learning Consulting will provide a web-based training catalog for your intranet.
TLC-provided Administration

• class scheduling
• registration
• training materials
• monthly online summaries with attendee information
• class evaluation summaries

For more information or to order this program, please call Bruce Goeas at 1-866-259-4274, x203.

Focused Learning for Management
The right management learning solution, fast!

Content Overview: Interviewing Skills Managers and the Law Survival Skills for Supervisors and Managers

Content Description

Interviewing Skills
Participants learn how to create a competency-based Job Profile, develop effective questioning and probing techniques, evaluate candidates and make hiring decisions based on performance criteria.

Managers and the Law
Primary legal employment concepts, how case law has defined and dealt with employment issues, and appropriate management actions are presented in this module. The program includes case studies and small group discussions of scenarios a manager might face in the course of overseeing others.

Survival Skills for Supervisors and Managers
This program introduces critical supervisory/management skills. It develops the attitudes and behaviours that lay a foundation for successful management and leadership. This course helps participants more fully understand the impact they have on their organization's productivity, employee morale, and ultimately, on business success.

For more information or to order this program, please call Bruce Goeas at 1-866-259-4274, x203.

Focused Learning for Sales
The right sales learning solution, fast!

Content Overview: Product Sales Training Customized Proposal Training Fundamental Sales Skills Coaching Skills/ Basic Sales Management Skills

Content Description

Product Sales Training
Your sales force needs to understand the products and services they're selling. We'll create a product sales training process for your company that helps you develop and deliver training that will increase sales and get your sales force up to speed faster.

Customized Proposal Training
This workshop will provide participants with the skills and confidence to get results they want from their proposals. Learn the elements of winning proposals.

Fundamental Sales Skills
Your sales force needs the skills to prospect, manage multiple priorities, sell value instead of price, handle objections, and deal with difficult people. We offer the fundamental sales skills, customized for your business, that will help your sales team increase sales and provide a common language for your organization.

Coaching Skills/Basic Sales Management Skills
Your managers may be new to management. We'll help them either improve their coaching skills or learn the basics of being a sales manager. Get your managers up and running fast!

For more information or to order this program, please call Bruce Goeas at 1-866-259-4274, x203.

Focused Learning for Customer Service
The right customer service learning solution, fast!

Content Overview: Customer Service Keys to Successful Communication Desktop Productivity Building Team Effectiveness

Content Description:

Customer Service
Customer Service Excellence is a customized training program that addresses your specific challenges. The program includes training and builds an effective customer service strategy by reviewing and improving your service delivery processes. The program includes complementary design and follow-up tools, to help your customer service team continually improve.

Keys to Successful Communication
In this interactive session, participants will learn to use common tools and techniques that are key to effective communication. They will gain the ability to communicate anything to anyone with clarity, comfort, and assertiveness.

Desktop Productivity
Enhance your staff's personal productivity by offering courses on the software your company uses daily. All levels of training are included from basic Microsoft Office through web development. Choose the appropriate courses from a large menu of training options.

Building Team Effectiveness
Increase your workgroup's team effectiveness, communications, and productivity in this workshop. By focusing on team impact, participants explore the ways they interpret and attend to information. They also learn systematic ways to make decisions that affect the entire team.

For more information or to order this program, please call Bruce Goeas at 1-866-259-4274, x203.

Focused Learning for Personal Productivity
The right productivity learning solution, fast!

Content Overview: Desktop Productivity Problem Solving or Decision Making Project Leadership Building Team Effectiveness

Content Description:

Desktop Productivity
Enhance your staff's personal productivity by offering courses on the software your company uses daily. All levels of training are included from basic Microsoft Office through web development. Choose the appropriate courses from a large menu of training options.

Problem Solving or Decision Making
Participants choose a workshop on how to use deductive reasoning to solve problems or to become criterion-driven versus alternative-driven in making decisions.

Project Leadership
Project Leadership is a carefully structured learning experience designed to reduce the time required to achieve project success. Participants learn the value and components of leadership on small and large projects. They learn how to get projects started quickly, keep them on-track, create and manage schedules, assess risks and estimates, and define roles/responsibilities. The skills learned are applicable for small projects involving one or two people as well as large projects with multiple participants.

Building Team Effectiveness
Increase your workgroup's team effectiveness, communications, and productivity in this workshop. By focusing on team impact, participants explore the ways they interpret and attend to information. They also learn systematic ways to make decisions that affect the entire team.

For more information or to order this program, please call Bruce Goeas at 1-866-259-4274, x203.