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Frequently Asked Questions
Frequently Asked Questions
What are some benefits of archiving photos and slides to CD?
-Digitized photos and slides will not deteriorate.
-It stops the color shift, fading, and loss of detail.

-Organize your entire photographic collection on CD.
-Easily share your entire collection with family and friends.
-Easily locate and view your photographic collection on CD.
-Protect your collection from disasters such as fire and floods by storing a back-up CD -copy at another location


Why shouldn't I just buy a scanner and do it myself?
You certainly could, but don't underestimate how much time and effort are involved. Consumer grade scanners that sell for a few hundred dollars aren't designed for high speed photo scanning so expect to spend some considerable time scanning and tweaking each print to get it right. 100 photos would take you 300 minutes to scan if you could scan them at the very quick pace of only 3 minutes each. That's 5 hours! But wait, you still might need to crop, rotate, convert, organize, burn a CD, print the thumbnails so you can find what's what and make a label. We can scan and archive those same 100 photos for just $99. Also consider that we've spent considerable money, time and effort to develop the best technologies and techniques for scanning photos at optimal quality so you can be sure your scans will be the best they can possibly be. For scanning slides and film the process is even more involved and the equipment is relatively expensive.

What format will my pictures be in?
We scan to TIFF then convert to either PNG format or JPEG file format using minimal loss, 100% quality compression. We can also deliver the lossless TIFF files if you prefer, but your file sizes will be considerably larger and much slower to work with and display. The rule of thumb is this: if you plan to edit your images then get TIFF or PNG, if you just plan to view and print them then get JPEG.

At what resolution will my pictures be scanned?
We scan standard prints at 300 or 600dpi (dots per inch). That means that from a 4x6 print at 300dpi you'll get an image that is 1200 x 1800 pixels or 2400 x 3600 for 600dpi. From our tests, 300 dpi provided the best balance between quality and size using standard photographs for viewing and printing purposes. If you plan to do significant cropping on the images, you may want to consider 600 dpi or higher. We can scan at optical resolutions up to 2400 dpi so if you have special requirements, we can accommodate them. Please indicate when you order that you would like a higher resolution. Negatives and Slides are scanned at 2000 dpi by default and up to 4000 dpi if requested. You can learn more about resolution and what it means by reading our article on Resolving Resolution.

How long will it take for you to scan my photos?
We usually complete every order within 2-4 business days after receipt. (Special orders may take longer) If, for some reason, we cannot process and return your order within 4 business days, we will notify you of the delay by email. We will also send you email as your photos are received, processed, and shipped.

How many photos fit on one disc?
The answer is, it depends... It depends on the file format, the disc type, and the compression ratio. Click here to see a chart that can give you some answers.

Can I see some samples of your work?
Of course! Use the link below to have a look. If you have any questions or concerns, contact us!
Samples of our slide scans
Samples of our negative and film scans

I have some more questions or special requirements. What should I do?
Call or write. We'd be happy to help!